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About the Role:
- You will serve as an escalation point for L2/L3 technical issues from partners and customers.
- Investigate bugs, analyze logs, and coordinate with internal teams for resolution.
Ideal Candidate:
- 3+ years in L2/L3 technical support, with strong troubleshooting and log analysis skills.
- Experience with DNS, SMTP, and email infrastructure is highly preferred.
Technical Skills Required:
- L2/L3 escalation management, bug investigation, and root-cause analysis.
- Strong written and verbal English communication.
Work Environment:
- Fully remote, working US business hours from Latin America.
- Use Slack and Intercom daily for communication and ticket management.
Not specified
A growing technology company providing advanced technical support to partners, resellers, and direct customers. The team is fast-paced and remote, seeking a self-sufficient specialist to handle complex escalations.