Client Success Strategy and Operations Director

The Director of Client Success Strategy and Operations will be an individual contributor reporting to the SVP of Client Success.  In the role, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be working directly with Vida clients, benefits ecosystem partners (e.g., PBM, health plan, benefit consultants, navigation vendors), Account Managers and SMEs to develop strategies and solutions to problem solve and address gaps related process standardization/automation. This role requires a high level of communication, relationship building and business judgment to be successful, including deep knowledge of healthcare ecosystem processes, strategy development, leading business readiness initiatives end-to-end, data analysis and consensus building. This position involves developing standard processes for health plan and pharmacy benefit partner integration, managing partner performance, and leading business readiness and process initiatives.