Customer Success Manager II (Contact Center)

Manage a portfolio of clients, taking ownership of customer retention, adoption, and engagement, ensuring their ongoing success with our product. Develop strong client relationships as a trusted advisor, leveraging your product expertise and providing the necessary tools and guidance to maximize their use of our product and adopt best practices. Cultivate relationships with key stakeholders at both operational and strategic levels, understanding their business objectives and aligning our application offering to meet their needs. Proactively handle a diverse range of customer-related projects, initiatives, and tasks, ensuring customer satisfaction and delivering value. Educate customers on our product, upcoming roadmap items, and new releases, keeping them informed and excited about the possibilities. Collaborate with customers to build Success Plans, aligning their objectives with our product offering and driving mutual success. Conduct regular progress reviews and foster open dialogue.