Staff AI/ML Software Engineer

The Connected Customer Experience (CCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. As a Staff AI/ML Software Engineer within CCX you will build data pipeline, ML Models, secure code that's scalable and reusable. You will develop real-time and batch ML models using embeddings, collaborative filtering, and deep learning. You will also integrate user behavior signals, session data, and content metadata to optimize relevance. Optimize retrieval, filtering, and ranking algorithms in production search pipelines. Analyze various data and building data modeling and pipeline leveraging BigQuery data streaming or Databricks in near real-time.