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Role Overview:

  • Under the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation.
  • Evaluates patient needs and performs triage within the contact center setting, operating within the scope of nursing practice.

Key Responsibilities:

  • Maintains accurate and concise documentation within medical records, ensuring compliance with all guidelines.
  • Schedules patients for visits and provides education on patient care, medications, preventative services, diet, and exercise.
  • Acts as a clinical resource to all non-clinical connection center personnel.

Qualifications:

  • Graduate of an accredited school of nursing and current RN licensure in Georgia or multistate.
  • Three years of professional nursing experience, preferably in ER, critical care, or cardiovascular settings; phone triage experience preferred.
  • Computer literacy with EPIC and EMR plus ability to multitask in a fast-paced environment.

Piedmont Healthcare Corporate

Piedmont Healthcare is a comprehensive healthcare system serving patients across Georgia. It operates as a large corporate organization supporting multiple ambulatory practices and contact center operations with a focus on patient-centered care.

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