Mid-Market Account Manager

As an Mid-Market Account Manager, you will develop long-term, mutually beneficial relationships within our customer account base to meet strategic goals and optimize value in both companies. Account management is key to Fleetio’s growth initiatives by supporting customers’ strategic success post-sale. Your impact includes liaising between the customer and the entire organization to optimize customer experience and product utilization while nurturing strategic relationships to solidify long-term partnerships. You will uncover opportunities within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customers. You will drive ARR by aligning our products with customer goals and objectives, and partnering with key stakeholders to achieve business objectives. You will achieve NRR objectives through managing renewals, upselling products, and negotiating complex contracts that drive efficiencies for our customers and additional revenue opportunities for the business. You will also collaborate with the Customer Success team to maximize product adoption and optimization, value, and satisfaction. Part of the role is to partner with Enterprise Account Executives to maximize the buyer experience and continue the momentum gained throughout the sales process. You will communicate and present product demonstrations over the web, in person, and telephone, as well as serve as a thought leader and industry expert by providing meaningful industry insights and relevant trends and challenges.