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Responsibilities:
- Own the complete customer and patient journey from initial patient registration through legally compliant product sale and invoicing.
- Ensure consistent, on-time execution of scheduling, delivery, and patient support across all cellular therapy programs.
- Serve as the single point of accountability for customer operations outcomes, including service quality, operational performance, scalability, and customer satisfaction.
Qualifications:
- 15+ years of progressive experience in biopharmaceutical operations, customer operations, patient services, trade, distribution, or related functions.
- Demonstrated experience building and leading end-to-end customer operations organizations in specialty pharma, rare disease, oncology, or cellular and gene therapy environments.
- Ability to operate effectively in a fast-paced, high-growth, launch-stage environment.
Kyverna Therapeutics
Kyverna Therapeutics is a patient-centered, clinical-stage biopharmaceutical company developing cell therapies for patients suffering from autoimmune diseases. They are committed to transforming the future of treatment for autoimmune disease and redefine what’s possible.