Service Coordinator – Engineering Excellence

Responsible for supporting the Sales Team and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, responds to inquiries, and helps resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. Key responsibilities include answering incoming calls, coordinating work assignments, reviewing paperwork, opening and closing installs, pulling permits, processing job packets, registering equipment, and analyzing customer problems. The role requires excellent communication, customer service, and organizational skills.