Job Description

Bolt is looking for a Merchant Onboarding Technical Support (L2) specialist to guide merchants through the most complex stages of onboarding. You’ll partner closely with Implementation Managers, Product, and Support Engineering to diagnose issues, provide code-level insight, and ensure merchants go live successfully. This is a hybrid implementation-support role - you’ll troubleshoot integration problems, read and understand code, anticipate downstream issues, and communicate directly with merchants.

Your responsibilities include serving as the technical escalation point for merchant onboarding, troubleshooting API and integration challenges, reading and analyzing code, collaborating cross-functionally, identifying potential risks, developing reusable solutions, supporting merchants, participating in merchant calls, and creating internal tools to improve visibility and speed.

About Bolt

Bolt is on a mission to democratize commerce and relentlessly prioritize retailers by putting their brands front and center while enabling frictionless shopping.

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