Job Description
Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs. Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts. Update and notate new and existing participant information in propriety systems. Identify and escalate priority issues. Attend program training and development classes while following detailed procedures for common questions. Assist in training other Contact Center staff through mentoring, and maintain professional standards at all times.
About Maritz
Maritz helps strengthen relationships with employees, customers, and sales partners to help their businesses grow and thrive as industry leaders.