Job Description
Miratech is looking for a Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for clients. The candidate will conduct discovery sessions and create technical documentation for Genesys Cloud-related projects, customize and integrate IVRs and data sources within the Genesys Cloud platform, and drive migrations from legacy environments to Genesys Cloud.
Additional responsibilities include configuring and managing queues and skills in Genesys Cloud, providing technical expertise and support for Genesys Cloud implementations and integrations, and troubleshooting issues. The consultant will also collaborate with clients to gather requirements and design solutions, deliver knowledge transfer sessions, and maintain clear communication with stakeholders.
About Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.