Job Description
As a Customer Support Advisor, reporting to Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team. Primary Responsibilities include replying to customer inquiries via supported communication channels and identifying, replicating, and reporting validated product issues to the R&D team. You will identify and log feature requests and follow-up on customer inquiries upon issue resolution/feedback from R&D. You will provide outstanding service to our customers via prompt and value-adding interactions over phone, email, and chat. You will also take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.
About Cision
Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.