Services Engagement Manager - ClinData

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams. Utilizing their own clinical trial systems experience and Veeva product knowledge, they will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.