Job Description
The Community Support team sets a new standard for thoughtful, high-touch, member-obsessed customer support. They communicate Raya’s values through every word, striving to be the most thoughtful support team, where every interaction feels personal, empathetic, and genuinely helpful. The role involves providing timely, accurate support to Raya members via email, handling inquiries with empathy, troubleshooting issues, and communicating trends to improve the member experience. The role requires weekend work and availability for either a Sunday to Thursday or Thursday to Monday schedule. Early morning or evening shifts will be required, depending on your time zone, and some public holidays are included. Shift schedules are reviewed regularly and may evolve based on business needs.
About Raya
Raya is a private community where people come to connect for dating, networking, and friendship.