Lead Account Manager (U.S.)

Serve as the primary relationship owner for a major strategic account, ensuring trust, transparency, and partnership with key client stakeholders. Develop a deep understanding of client business goals, organizational structures, product priorities, and technical environments. Proactively guide clients toward decisions that support long-term success and align with VGV’s strategic capabilities. Lead creation and stewardship of account plans, including multi-quarter roadmaps, growth strategies, budget forecasts, and engagement models. Identify extension, expansion, and optimization opportunities and partner with sales and delivery leadership to shape proposals and SOWs. Drive alignment across client and VGV leadership to ensure expectations, scope, and priorities remain clear and actionable. Ensure delivery teams have the clarity, context, and client insights needed to deliver consistently high-quality work. Facilitate cross-functional collaboration between engineering, design, product, and client teams—removing obstacles and eliminating gatekeeping. Maintain visibility into delivery timelines, dependencies, risks, and budget utilization, escalating proactively when needed.