Job Description
Lead and develop a high-performing team of CRM Managers. Define and evolve Product CRM strategies that bring our products to life, driving engagement and adoption across Core, Wealth, Borrowing and Business Products. Help the team focus on what matters most - prioritising projects that deliver the biggest customer and business impact. Use data to guide decisions and uncover opportunities, partnering closely with Product, Data, Engineering and Marketing to deliver personalised, insight-led campaigns. Oversee the delivery of thoughtful, timely and relevant CRM experiences that genuinely help customers. Shape and improve our processes, systems and ways of working so we can scale CRM impact across Monzo. Build strong partnerships across the business to ensure CRM strategies connect with broader goals and product roadmaps.
About Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.