Manager, Operational Excellence (Provider Operations)

Key Responsibilities:

• Design and evolve Provider Operations workflows and operating models to ensure efficiency and scalability.
• Lead strategic planning and high-impact initiatives, aligning stakeholders across Sales, RevOps, Product, and Marketing.
• Drive a culture of operational excellence by standardizing processes, documentation, and best practices.

Required Qualifications:

• 4+ years of experience using analytics to solve complex business or operational problems in a high-growth environment.
• Exceptional problem-solving skills with a proven track record of delivering high-impact results through structured thinking.
• Proficiency in data analysis tools like Google Sheets, SQL, and BI tools to interpret data and drive system improvements.
• Strong project management abilities to lead large-scale, cross-functional initiatives from concept to implementation.

Company & Role Context:

• The role sits within the Operational Excellence function of the Provider Operations team, which enables provider engagement and drives performance.
• This is a strategic and analytical position focused on end-to-end process design, cross-functional alignment, and long-term scalability for the organization.
• The company is a fast-growing healthcare technology firm that impacts customers at the intersection of healthcare and finances, serving millions of patients annually.