Clinical Program Manager, Interpersonal Violence Reduction Program

Responsibilities:

• Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources.
• Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Interact continuously with members, families, physicians(s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.

Team Management:

• Coordinate caseloads and assist in referring new members to appropriate Care Extenders.
• Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
• Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.

Additional Tasks:

• Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed.
• Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities.
• Participate in external case management meetings with health plan partners as needed.