Customer Success Manager

The Customer Success Manager (CSM) plays a key role in helping us accomplish our mission by fostering strong partnerships with our clients, ensuring they achieve their goals while deriving maximum value from our solutions. The CSM guides clients through our products and services, proactively addresses their needs, and drives high levels of satisfaction, retention, and account growth. Key Responsibilities: Relationship Management, Retention & Adoption, Account Expansion, Customer Advocacy, Health Monitoring, and Collaboration. Qualifications: 3+ years of experience, Bachelor’s Degree, Demonstrated success managing and expanding mid-level accounts. Proficiency in tools like Salesforce/Hubspot.