Director, Client Services

In this role, you’ll also represent your territory’s voice across the organization, lead high-impact initiatives, and contribute directly to both client success and internal innovation. As Director, Client Services, you will play a pivotal role in developing and growing relationships with senior client stakeholders, and provide a voice of the customer to the business. Participate in account planning and execution for the territory’s key accounts, ensuring strong alignment between your team and Sales counterparts, with a shared focus on delivering long-term client success. Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant. Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships. Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices. Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals. Serve as a key decision-maker in blueprint planning and organizational design for your team and territory. Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance. Lead hiring, onboarding, and performance planning efforts to build a high-performing, client-first team culture. Travel as necessary for client meetings, team development, and key initiatives.