Source Job

• Execute collections and recovery strategies to improve portfolio metrics like cure and liquidation rates.
• Manage third-party subservicers and collection agencies, holding them accountable to KPIs and SLAs.
• Analyze performance data to identify trends, design process improvements, and enhance borrower experience.

Forbright Bank is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for clients and communities. The company is a dynamic, high-energy organization with a meaningful mission, offering a collaborative and inclusive culture.

• Own chargeback and fraud strategy across the portfolio and serve as the single point of accountability for our VAMP and Mastercard fraud rates.
• Maintain VAMP and Mastercard fraud rates below processor thresholds, with active remediation plans for any platform trending toward Visa's "above standard" or "excessive" tiers.
• Build and maintain risk dashboards using SQL against our payment data, giving leadership real-time visibility into fraud rate, dispute volume, refund-to-chargeback conversion, and processor-specific KPIs.

Progress Partners is a fast-growing technology company that builds and scales next-generation SaaS and mobile platforms. Their global team of experts collaborates across time zones to deliver category-defining innovations, working end-to-end across the product lifecycle.