Customer Solutions Specialist

Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner. Contribute to internal and external knowledge base support documentation to drive best practices. Diagnosing, troubleshooting, and identifying solutions to resolve customer and system issues promptly and efficiently. Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions.