Customer Service Agent

On our Social Casino team, you will have a unique opportunity to learn about our games, use a wide variety of tools, and hone your customer service skills. As the first line of contact for our players, we represent the company and the games; you will advocate for the players’ experience and give a voice to their concerns. We're looking for individuals who are passionate about helping others, excel at problem-solving, and find fulfillment in creating positive outcomes for our customers.

As a Customer Service Concierge, you'll have the opportunity to make a tangible impact on our operations and our players' experiences and work closely with the rest of the team to turn negatives into positives. The schedule for this role is Thursday-Monday 2pm-7pm PST (25hrs/wk). This role requires proficiency in Zendesk or a similar customer support management tool, excellent written communication skills, quick problem-solving abilities, and a commitment to player satisfaction.