Product Excellence Manager

What You'll Do:

• Develop a deep understanding on customer use cases and success outcomes
• Establish a trusted / strategic advisor relationship with each assigned customer
• Drive continued value of our products and services

Responsibilities:

• Primary ownership and accountability for ensuring customer satisfaction, and retention of the assigned customers
• Work with customers and account teams to establish critical goals, or other key performance indicators
• Aid the customer in achieving their goals through their lifecycle

Qualifications:

• 5 years of experience in a B2B client facing role (Customer Success, Professional Services, Solution Architecture)
• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Industry domain expertise in ITOM ServiceNow modules

Certifications:

• ServiceNow certifications in aligned workflow
• Certified System Administrator
• Certified Implementation Specialist certifications