Customer Service Representative - Respiratory / Home Care

Key Responsibilities:

• Manage all communications for medical supply resupply orders, including calls and emails, ensuring completion within the calendar month.
• Verify patient prescriptions, insurance details, and documentation while identifying and requesting missing information from healthcare providers.
• Process orders accurately in company systems, explain patient financial responsibilities, and collect payments when applicable.

Required Qualifications:

• High school diploma or equivalent with prior data entry experience and strong typing skills.
• Excellent phone etiquette and customer service abilities with high attention to detail and accuracy.
• Ability to multitask in a fast-paced environment while working independently and collaboratively as part of a team.

Work Environment and Benefits:

• Office-based and/or remote setting using standard office equipment in a largely sedentary role.
• Stable full-time schedule promoting work-life balance within a supportive team environment.
• Training and growth opportunities are provided alongside benefits including health insurance and paid time off.