Job Description
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
The Desktop Engineer will troubleshoot Desktop LAN, server, wi-fi and connectivity issues. They will utilize ticketing system to track email submissions and managing phone support efforts and manage Windows Active Directory and Exchange. The engineer will also maintain accurate asset management records and work with vendors and manufacturers on repair and maintenance of IT equipment.