Responsibilities:
- Review and research customer complaints and credit inquiries.
- Document and log customer service issues, closing out completed requests.
- Process check requests for refunds and reimbursements.
Qualifications:
- High school diploma or GED with 3-5 years of mortgage customer service experience.
- Demonstrated knowledge of FHA, VA, Conventional, and other loan programs.
- Understanding of federal and state guidelines like RESPA, TILA, and HMDA.
Work Details:
- Location is Santa Ana, CA, with remote work allowed if living within 30 miles and in PST.
- Requires prior mortgage experience and proficiency with loan origination systems like Encompass.
- Job involves frequent sitting or standing and operating office equipment.
Unknown
The company operates in the mortgage lending industry. Based on the posting, it is a structured organization with departments like Processing and Insuring, and it emphasizes compliance with federal and state regulations.