Customer Support - LATAM

At Connectly, they are building the future of conversational commerce in Latin America with a focus on Whatsapp, offering a 360 engagement platform for retailers inside an app that everyone already has on their phone. As a remote-first company with offices in San Francisco, Sao Paolo, and Bogota, they are backed by VC with a world-class team from Facebook, Google, Uber, and other Silicon Valley companies. Responsibilities include Responding to customer inquiries via email or Zendesk, resolving customer issues and complaints effectively and providing accurate product infomation, trouble shooting and documenting customer interactions and solutions in the CRM system (HubSpot).