Job Description
The Service Advisor serves as the primary liaison between customers, the field maintenance team, and internal field support operations. Reporting to the Maintenance Manager, this role is responsible for coordinating maintenance requests, scheduling field service appointments, and ensuring high-quality service delivery.
The Service Advisor provides clear communication, accurate documentation, and proactive support to both customers and technicians to maximize efficiency, customer satisfaction, and equipment uptime.
Responsibilities include acting as the main point of contact for customers, scheduling field service appointments, creating and processing work orders, providing technicians with service instructions, communicating repair status, ensuring proper follow-up, tracking service jobs, maintaining knowledge of company products, and promoting a culture of safety and teamwork.
About Highland Electric Fleets
Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable.