Graduate Customer Success Manager

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. This role is a first step in the CSM organisation, primarily focusing on the Tech segment, including the store customers, with a portfolio assigned. The role involves supporting customers by finding solutions to ticket requests, enriching documentation, and driving campaigns targeting multiple customers through digital activities. The candidate will need to identify high potential and high-risk customers, onboard new users, and engage with a portfolio of customers to ensure risk identification and feedback collection.