Implementation Project Manager

Manage complex mission driven projects for public sector clients, owning the project scope, timeline, and budget. Responsible for coordination of cross-functional teams to best serve Granicus customers, overseeing quality assurance, execution, delivery, reporting and contract compliance for all project deliverables. Leverage company standard processes and tools for executing, tracking, and billing projects. Serve as an innovator to strengthen the value of Services projects and to expand offerings. Provide expertise as a trusted advisor to internal resources, customers and partners. Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices. Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities. Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects. Survey and analyze customer satisfaction of projects delivered by department. Enlist internal stakeholders to help navigate within a customer organization and manage escalations.