Client Success Manager

In this high-impact, fully remote role, you’ll manage your own portfolio of clients from post-installation through ongoing contract renewal, delivering proactive communication, strategic insights, and consultative support. You will focus on retention and reducing churn while identifying opportunities to drive growth through GTM strategies, including upsell and cross-sell initiatives. You'll establish regular communication with clients to ensure satisfaction and retention, drive identification and successful conversion of upsell and cross-sell opportunities, and track client metrics and KPIs using Salesforce. Collaborate with internal teams to resolve issues and advocate for client needs and represent WithMe at client meetings and industry events.