Key Responsibilities:
- Serve as the final escalation point for high-priority, complex cases involving medical imaging applications and enterprise healthcare environments.
- Manage escalated customer cases end-to-end, ensuring proactive communication and a superior customer experience.
- Act as a trusted technical liaison to identify product defects and champion fixes that improve platform reliability.
Qualifications & Experience:
- Bachelor's degree in Computer Science or equivalent, plus 8+ years of progressive technical support experience.
- Expert proficiency with relational databases like MSSQL or Oracle and the ability to troubleshoot complex SQL queries.
- Deep knowledge of network protocols, Linux operating systems, and enterprise web server architectures.
Additional Requirements:
- Must be a U.S. citizen and eligible to obtain required government security clearances.
- Participation in a 24/7/365 on-call and holiday rotation is required.
- Minimal travel may be required for training, escalations, or special projects.
Intelerad
Intelerad provides medical imaging solutions that streamline information flow to improve diagnostic speed and patient outcomes. Headquartered in Raleigh, NC and Montreal, the company has nearly 800 employees across four countries and empowers almost 2,000 healthcare organizations globally.