Bilingual Customer Service Representative

As a Bilingual Customer Service Representative, you will:

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions.
• Act as a positive and professional company advocate in all interactions with internal and external stakeholders.

Handling Customer Inquiries and Orders:

• Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently.
• Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency.
• Monitor order status and provide customers with timely updates.

Communication and Collaboration:

• Communicate daily with relevant internal teams to ensure all groups are informed and aligned.
• Work cross-functionally with various departments to coordinate order fulfillment, resolve issues, and enhance the overall customer experience.
• Provide support across various territories as needed, adapting to operational requirements.