New People Knowledge Experience Manager

Role Focus:

• Build and transform knowledge management systems and service models for the People Team, establishing a centralized, AI-ready knowledge ecosystem.
• Design systems, processes, and governance to translate knowledge into consistent, compliant, and high-quality employee support experiences.
• Partner with Centers of Excellence to gather and standardize documentation, eliminating duplication and validating accuracy.

Key Responsibilities:

• Establish measurement frameworks and use insights to continuously improve knowledge quality and support outcomes.
• Lead cross-functional programs from planning through execution, driving alignment and scalable implementation.
• Ensure readiness for new programs, policies, and regulatory changes through scalable enablement.

Qualifications:

• Proven experience in AI-native workflows, using AI to write scripts, structure complex data, and automate manual operations.
• Strong understanding of end-user experience, with specific experience in People Operations or HR service delivery a plus.
• Ability to operate strategically and execute operationally in a fast-paced, ambiguous environment.