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LMS Administration & Support:
- Manage the LMS platform to ensure reliability, handle user accounts, and upload training materials.
- Troubleshoot technical issues and collaborate with IT and HR teams for system improvements.
Zendesk Ticket Management & User Support:
- Respond to support tickets, diagnose access and functionality issues, and document recurring problems.
- Develop self-service guides and communicate technical resolutions clearly to all users.
Content & Course Deployment:
- Assist in testing and deploying eLearning-compliant courses and ensure functionality across devices.
- Work with content providers to integrate third-party courses into the LMS.
Reporting & System Optimization:
- Generate and analyze reports on user engagement and system performance.
- Identify trends to improve efficiency and work on LMS integrations and SSO solutions.
Trilliad
Trilliad is a market-leading Growth Services Provider (GSP) that solves challenges and drives results for Growth Leaders across Sales, Marketing and Customer Success. The company has an intentional culture anchored in Leadership Principles such as putting the company first, obsessing over growth, and succeeding as one team.