Job Description
This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge. If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you! You will perform account planning using strong project management skills, manage accounts from preparing up-selling to account completion, manage contract renegotiation and renewals, and conduct Quarterly Business Reviews (QBRs) with all accounts (> 50 hotels). You will also conduct Health Checks for smaller customers/Independent hotels, conduct regular training and webinars for all customers, and interact with other teams to handle customer situations.
About Lighthouse
Lighthouse is disrupting commercial strategy for the hospitality industry with its innovative commercial platform, backed by $370 million in series C funding.