Vice President of Operations

The Vice President of Operations (VPO) oversees the academic operations of campuses in their assigned region. The VPO utilizes expertise and business acumen to improve processes, act as a liaison between the campus and Corporate office and achieve exceptional student outcomes. Provide operational oversight of the professional nursing program for multiple Arizona College of Nursing campuses. Recruit, interview, hire, and train Executive Directors of Academic Operations (EDAO) on each campus in the assigned region. Manage direct reports including conducting 1:1s, Quarterly Check-Ins, Performance Management, and offering Training and Development. Focused on achieving high employee satisfaction. Obtain, review, and recommend improvements for quality indicators, including enrollment, retention, placement, NCLEX pass rates, and compliance audits for the campuses. Collaborate with executive leadership to develop and meet Wildly Important Goals (WIGs) while supplying expertise and guidance on operations projects and systems. Perform cap-ex and operational budget planning for campuses in the region and ensures that P&L goals for each campus are achieved. Oversee facility planning to provide an environment conducive to learning with a specific focus on adequate space planning for student and faculty areas, parking, security, emergency response, business continuity, maintenance, facilities budget, and furniture/supply orders. Connect EDAO with appropriate corporate resources to ensure that student records and administrative policies are compliant with the those of our regulatory bodies and the College’s SOPs. Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Present periodic performance reports and metrics to the chief operating officer and other leadership. Cultivate a student-centric culture that is aligned with the college’s mission, vision, purpose, and values. Promotes effective communication and collaboration across the campuses in the region focused on high student satisfaction General Operations Promptly notify corporate office of all legal issues. Notify supervisor of any personnel changes at management level. Ensure EDAOs are training and supervising employees for optimum effectiveness. Provide positive leadership to build employee morale. Resolve any student complaints that campus-level management has not been able to resolve. Other duties as assigned.