Senior ServiceNow Administrator

Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions. Monitor system performance and troubleshoot issues to ensure high availability and reliability. Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices. Develop and maintain workflows, business rules, UI policies, and client scripts. Implement integrations with third-party systems using pre-built extensions and as needed, APIs. Plan and execute platform upgrades and patches, ensuring minimal disruption. Maintain compliance with best practices and governance standards. Proactively identify opportunities for optimization and propose enhancements to improve platform performance and user experience. Ensure platform security through proper role-based access controls and data protection measures. Support audits and maintain documentation for compliance purposes. Work closely with ITSM teams, developers, and business stakeholders to understand requirements and deliver solutions. Actively safeguard the overall quality of the platform, monitor customizations, and manage technical debt through collaborative efforts with stakeholders, escalating issues when necessary to ensure long-term system integrity and reliability.