Job Description
As the Technical Support Analyst, you'll serve as the initial technical point of contact for customers, addressing inquiries, issues, and escalations, as well as troubleshooting and resolving intricate problems about integrations, workflows, imports, and platform performance. Join customer calls frequently to troubleshoot issues live, explain findings, and lead customers through solutions. Collaborate with Engineering, SRE, and Product teams to resolve customer-impacting incidents and feature requests. Diagnose issues with databases (MySQL, RDS), job queues (RabbitMQ, Celery workers), APIs, and SSO (SAML/SCIM/OAuth). Use extensive API expertise to debug integrations, authentication flows, and data exchanges across enterprise systems. Document solutions, best practices, and troubleshooting steps in Confluence and Zendesk. Identify recurring issues and advocate for fixes, enhancements, and product improvements. This position demands solid technical abilities, considerable API experience, and a collaborative, customer-focused mindset.
About Oomnitza
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT.