The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey. Key responsibilities include fielding inquiries from potential clients, matching clients with therapists, scheduling appointments, managing lead nurturing processes, maintaining client satisfaction, collaborating with staff, keeping accurate records, and staying informed about mental health developments. Qualifications include experience in customer service, proficiency in CRM and MS Office, strong interpersonal skills, empathy, organizational skills, and a bachelorβs degree in Psychology, Social Work, or a related field.