Senior Product Manager, Platform/Design Team

As a Senior Product Manager on the Platform Experience team, you'll drive the evolution of JumpCloud's industry-leading IT admin experience. You'll dive deep into customer insights and market intelligence to uncover breakthrough opportunities that transform administrators into organizational superheroes—empowering them with greater efficiency, smarter automation, and the tools to exceed their end users' expectations. Working alongside senior leadership, you'll shape product strategy and roadmaps while partnering with product designers and engineering teams to transform concepts into reality. You'll be the voice of the customer throughout the entire product lifecycle, ensuring every solution delivers real value. In this role, you will: Interview customers as part of product discovery and document findings to help in validation of product roadmap Research and understand customer feedback, product insights, market trends and other relevant information to help inform product decisions Be sensitive to delivering pristine user experience to drive high customer satisfaction and strong adoption rates Play a key role in setting product goals and developing systems to track progress towards the goals Contribute to Platform Experience product strategy and roadmap development in alignment with broader JumpCloud objectives Define platform functionality, usability, and user experience while translating requirements into clear, actionable product specifications Collaborate daily with engineering, architecture, and UX teams to execute the product roadmap, identify risks, and communicate progress across the organization Work with UX Research and Data teams to establish metrics and track the impact of platform enhancements Conduct competitive and market landscape assessments to guide product roadmap, pricing, and go-to-market strategies Represent JumpCloud in meetings with strategic customers, partners, and industry analysts Evangelize product offerings to internal teams and external audiences Deliver regular product updates to stakeholders and customers