Job Description

The Software Engineer, Support role includes:

  • Managing escalations of both internal and customer facing technical issues.
  • Identifying solutions, creating solutions and/or workarounds for complex issues.
  • Proactively looking for areas of improvement in our product suite, procedures, and the company as a whole.

The Software Engineer, Support role includes working with:

  • Product and Engineering teams to diagnose customer and researcher issues and collaborate on future solutions to prevent issues.
  • Customers and Hackers to confirm, diagnose, and resolve complex technical issues.
  • Application Security Engineers for addressing issues raised by Bugcrowd’s researcher community.

About Bugcrowd

Bugcrowd empowers organizations to take back control and stay ahead of threat actors by uniting ingenuity of customers and alliance of hackers.

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