Job Description
This role will act as a trusted advisor to our most strategic customers, helping them scale their Mesh usage and become long-term partners. The ideal candidate is highly technical, comfortable with APIs and crypto/payments infrastructure, and thrives at the intersection of product guidance, program management, and customer engagement. This person will play a central role in driving customer outcomes, providing structured updates on performance, running strategic reviews, and helping customers achieve—and showcase—real business results using Mesh.
Serve as the primary post-sale point of contact during go-live and early post-go-live phases. Partner with Solutions Architects to ensure technical implementations are optimized for long-term success. Monitor and analyze customer performance metrics (e.g. conversion, transaction success, volume). Conduct weekly syncs, monthly reporting, and quarterly business reviews with key customers and their leadership.
About Mesh
Mesh, founded in 2020, is the first global payment network for crypto, connecting exchanges, wallets, and financial services platforms to enable digital asset payments.