Job Description
Every guest’s unique stay experience begins in a customized and authentic reservations experience. At Mauna Lani, guests craft their vacations with the guidance of knowledgeable and friendly reservations sales associates. Remote reservations sales associates are responsible for ensuring a superior guest first impression of unique resorts by complying with Auberge Collection call quality standards while utilizing the reservations lead management system.
The remote reservations sales associate will be responsible for exceptional communication skills and reservations accuracy. They will support the revenue management strategies, including upselling, promotions, outbound revenue generation, and cross-selling of amenities. Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to the guest history, such as previous stay experience, special occasions, preferences, and other pertinent information. Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
About Mauna Lani
Located on the sun-drenched Kohala Coast, Mauna Lani is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii.