Job Description
The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by project managing successful implementations for our clients. Meets with customers following the sale to demonstrate features and functions of the software. Completes system configuration tasks as assigned by manager. Manages routine implementations with small-market customers. Demonstrates well-rounded knowledge of Raptor products. Adheres to departmental process and procedure and maintains systems of record. Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. Send recap emails to provide clients with summaries of the call, additional resources and relevant information. Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads. Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. Handle auxiliary tasks such as CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. Other relevant tasks, as needed
About Raptor Technologies
Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, to provide integrated safety software and services.