Program Manager - Finance

The Senior Escalations Program Manager is the single-threaded owner for our most complex customer escalations (~70% of time). They coordinate cross-functional resources, manage executive-level communications, and ensure rapid, high-quality resolution. Leveraging insights from these cases, the role spends the remaining 30 % leading projects that eliminate root causes, streamline workflows, and scale customer-facing processes. You should apply if: You want to impact the industries that run our world, you are the architect of your own career, you’re energized by our opportunity, and you want to be with the best. In this role, you will: Own P1/P2 escalations end-to-end; Deliver crisp post-mortems; Analyze escalation themes; Lead cross-functional initiatives; Coach frontline teams; Drive stakeholder alignment.