Principal Strategist, Inspire Value - Retail

Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies. Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges. Document and present insights and recommended solutions to meet customer goals. Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action. Communicate and advise in 1:1 and 1: many environments.

Work with sales and customer success to help determine account plans and sales strategy for accounts in the region. Provide expertise to help assess and prioritize accounts and strategies. Provide full lifecycle business outcome and value realization advice.

Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.). Improve current methods and frameworks. Work with and enable the ServiceNow teams on a business consulting approach to sales.