Billing Analyst

Manage the end-to-end billing and collections processes, partner with cross-functional teams, and contribute directly to a positive customer experience through accurate invoicing, proactive support, and smart process improvements. Own the full billing lifecycle—from setting up customer subscriptions to issuing invoices and reconciling payments. Monitor the billing queue and respond to internal and external inquiries with clarity and urgency. Collaborate with Sales, Customer Success and Support teams to maintain customer subscription plans. Oversee collections efforts with professionalism and consistency, ensuring healthy accounts receivable and minimal bad debt. Identify and drive improvements in our billing systems and processes. Support the accurate application of sales tax across jurisdictions and ensure compliance using tools such as Avalara.