Support Specialist

As one of our first support specialists at Vesta, you’ll work closely with our customers to guide them on our product, troubleshoot and escalate issues to our product and engineering teams, all to ultimately make our customers successful. In this role, you can expect to: engage with Vesta’s customers through various communication channels, namely Zendesk, to work with them on issues, errors, product questions, bugs, and product feedback. Initially troubleshoot issues or questions yourself by using our internal debugging tools, looking for steps to reproduce the issue, or providing explanations on how to use Vesta. Collaborate with our product and engineering teams when needed, clearly communicating the customer problems, and providing context and other materials that will aid in resolving the issue. You will also become a product expert and have an eye towards scalability by documenting product functionality.